Terms & Conditions
Mountain Comfort Cabin Rentals
Effective Date: July 7, 2026
These Terms & Conditions ("Terms") govern your access to and use of MountainComfortCabins.com (the "Site") and any booking, rental, or related services offered by Mountain Comfort Cabin Rentals ("Mountain Comfort Cabin Rentals," "we," "us," or "our"). By accessing the Site, making a reservation, or otherwise using our services, you ("you," "guest," or "user") agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site or our services.
These Terms should be read together with our Privacy Policy (available at mountaincomfortcabins.com/privacy-policy) and our SMS Terms & Conditions (available at mountaincomfortcabins.com/sms), each of which is incorporated into these Terms by reference.
1. Website Use and Acceptable Conduct
You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:
• Use the Site in any way that violates any applicable local, state, national, or international law or regulation;
• Attempt to gain unauthorized access to the Site, our servers, or any systems or networks connected to the Site;
• Interfere with or disrupt the operation of the Site or the servers or networks used to make it available;
• Use any automated means, including bots, scrapers, or spiders, to access or collect data from the Site without our prior written consent;
• Upload or transmit any viruses, malware, or other harmful code;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity; or
• Use the Site to submit false, misleading, or fraudulent booking requests or information.
We reserve the right to restrict or terminate your access to the Site at our discretion, without notice, if we believe you have violated these Terms.
2. Intellectual Property and Copyright
All content on the Site, including text, graphics, logos, images, photographs, property descriptions, and software, is the property of Mountain Comfort Cabin Rentals or our licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
You may view, download, and print content from the Site solely for your own personal, non-commercial use in connection with evaluating or booking a stay with us. You may not reproduce, distribute, modify, publicly display, republish, or create derivative works from any content on the Site without our prior written permission.
The "Mountain Comfort Cabin Rentals" name and logo are trademarks of Mountain Comfort Cabin Rentals. You may not use our name, logo, or branding without our prior written consent.
3. Booking / Rental Terms and Cancellation Policy
3.1 Reservations. All reservations are subject to availability and our acceptance. A reservation is not confirmed until you receive a booking confirmation from us and, where applicable, we have received full or partial payment as described in these Terms.
3.2 Eligibility. The primary guest making the reservation must be at least 18 years of age, and certain properties may require a higher minimum age (as specified on the applicable property listing). The primary guest must be present for the entirety of the stay and is responsible for all members of their party.
3.3 Occupancy and Use. Properties may be used only for the number of guests disclosed at the time of booking and may not exceed the posted maximum occupancy for that property. Properties are intended for residential vacation use only; commercial use, events, parties, and gatherings not disclosed and approved in advance are prohibited.
3.4 Cancellation Policy. If you cancel a reservation 30 or more days before the scheduled check-in date, you will receive a full refund of amounts paid, less any applicable cancellation or processing fee disclosed at the time of booking. Cancellations made less than 30 days before check-in are not eligible for a refund, except where required by law or otherwise stated in writing by us. We recommend guests consider optional travel/damage insurance, if offered, to protect against unforeseen circumstances.
3.5 Modifications and No-Shows. Changes to reservation dates or properties are subject to availability and may result in a rate adjustment. Failure to check in without prior cancellation (a "no-show") will be treated as a cancellation subject to Section 3.4 and does not entitle you to a refund.
3.6 Check-In / Check-Out. Check-in and check-out times, and any related instructions or access codes, will be provided prior to your stay. Early check-in or late check-out is subject to availability and may incur an additional fee.
3.7 Property Rules. Guests must comply with all posted property rules, including any restrictions on smoking, pets, noise, occupancy, and parking. Violation of property rules may result in immediate termination of the stay without refund.
4. Payment Terms and Applicable Fees
4.1 Rates and Fees. Rates displayed on the Site are subject to change until a reservation is confirmed. In addition to the nightly rate, your total may include applicable cleaning fees, service or processing fees, taxes, and any optional add-ons you select.
4.2 Payment Schedule. We may require a deposit at the time of booking, with the remaining balance due prior to check-in, as disclosed during the booking process. Payments are processed through our third-party payment processor; by submitting payment, you represent that you are authorized to use the payment method provided.
4.3 Security Deposit. Certain reservations require a refundable security deposit, which will be returned after check-out, less any amounts reasonably deducted for damage, excessive cleaning, missing items, smoking violations, or other breaches of the property rules or these Terms, as determined by us in good faith.
4.4 Taxes. Applicable state and local occupancy or sales taxes will be added to your total reservation cost as required by law.
5. Disclaimers and Limitation of Liability
THE SITE AND ALL INFORMATION, CONTENT, AND SERVICES PROVIDED THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT PROPERTY DESCRIPTIONS, PHOTOGRAPHS, OR AVAILABILITY WILL BE ACCURATE AT ALL TIMES.
Vacation rental properties may include amenities such as pools, hot tubs, decks, fire pits, wooded surroundings, and recreational equipment that carry inherent risks. You acknowledge and assume these risks, and agree to supervise children and other members of your party accordingly.
TO THE FULLEST EXTENT PERMITTED BY LAW, MOUNTAIN COMFORT CABIN RENTALS, ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR YOUR STAY AT ANY PROPERTY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR RESERVATION SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR THE RESERVATION GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
6. Indemnification
You agree to indemnify, defend, and hold harmless Mountain Comfort Cabin Rentals and its owners, officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with: (a) your use of the Site; (b) your reservation or stay at any property; (c) your violation of these Terms or any property rules; or (d) your violation of any rights of a third party, including any damage caused to a property or its contents by you or a member of your party.
7. Governing Law and Dispute Resolution
These Terms and any dispute arising out of or relating to them, the Site, or your reservation shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict-of-laws principles.
Any dispute arising out of or relating to these Terms, the Site, or a reservation that cannot be resolved informally shall be subject to the exclusive jurisdiction of the state and federal courts located in Sevier County, Tennessee, and you consent to the personal jurisdiction of such courts. Before initiating any formal proceeding, you agree to first contact us at the information in Section 12 to attempt to resolve the dispute informally.
8. User Accounts and Security
Certain features of the Site, such as guest and owner portals, may require you to create an account or use login credentials provided by us or our property management platform. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You agree to notify us immediately at info@mountaincomfortcabins.com of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to safeguard your account credentials.
9. Third-Party Links and Services
The Site may contain links to, or integrate with, third-party websites and services, including our property management software, payment processors, booking and channel management platforms, and attraction/ticket providers (such as our free attractions program). These third-party services are governed by their own terms and privacy policies, and we are not responsible for the content, accuracy, or practices of any third-party site or service.
Your use of any third-party service linked from or integrated with the Site is at your own risk and subject to that third party's terms.
10. General Provisions
10.1 Entire Agreement. These Terms, together with our Privacy Policy, SMS Terms & Conditions, and any property-specific rules or rental agreement provided at the time of booking, constitute the entire agreement between you and Mountain Comfort Cabin Rentals regarding the Site and your reservation, and supersede any prior agreements.
10.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
10.3 Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
10.4 Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction.
10.5 Force Majeure. We are not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, severe weather, government action, or other events of force majeure.
10.6 Changes to These Terms. We may update these Terms from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the Site or our services after changes take effect constitutes your acceptance of the revised Terms.
11. Contact Us
If you have questions about these Terms & Conditions, please contact us at:
Mountain Comfort Cabin Rentals
3632 Pittman Center Rd Sevierville, TN 37876
Email: info@mountaincomfortcabins.com
Phone: +1 865-280-0719