Privacy Policy

Mountain Comfort Cabin Rentals

Effective Date: June 23, 2026

Mountain Comfort Cabin Rentals ("we," "us," or "our") owns and operates MountainComfortCabins.com (the "Site") and provides short-term vacation rental booking and management services. This Privacy Policy explains what personal information we collect, how we use it, how we share it, and the choices available to you. By using the Site or booking a stay with us, you agree to the practices described in this Policy.

1. Information We Collect

1.1 Newsletter Signup

When you submit your email address through the signup form on our main page, we collect:

Your email address

We use this information to send you periodic marketing emails, including promotions, seasonal offers, and updates about our cabins.

1.2 Booking & Guest Information

When you book a stay with us, we collect information necessary to manage your reservation, including:

Full name
Email address
Mailing address
Phone number, if provided
Reservation details (dates, property, number of guests, special requests)
Payment information, processed through our third-party payment processor (see Section 3)

We use this information to communicate with you before, during, and after your stay — including booking confirmations, check-in instructions, in-stay support, and post-stay follow-up. We also use your contact information to send you marketing communications about future stays and promotions, unless you opt out as described in Section 5.

1.3 Automatically Collected Information

Like most websites, our Site may automatically collect certain technical information when you visit, such as your IP address, browser type, device information, and pages visited, typically through cookies or similar tracking technologies operated by our analytics provider.

2. How We Use Your Information

We use the personal information described above to:

Process and manage your reservation
Communicate with you before, during, and after your stay
Provide customer support and respond to inquiries
Send marketing communications, including newsletters and promotional offers
Maintain and improve the Site and our services
Comply with legal, accounting, and tax obligations
Detect, prevent, and address fraud, security, or technical issues

3. How We Share Your Information

We do not sell your personal information. We share information with the following categories of third parties, solely to operate our business:

Property management software — to manage bookings, guest communications, and property operations
Payment processors — to securely process payments for your reservation
Email marketing platforms — to send newsletters and promotional communications
Website analytics providers — to understand Site usage and improve our services
Service providers and contractors — such as cleaning, maintenance, or support staff who need limited information to fulfill your reservation
Legal or regulatory authorities — when required by law, subpoena, or to protect our rights, property, or safety

These third parties are permitted to use your information only as necessary to provide their services to us and are not authorized to use it for their own independent marketing purposes.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including maintaining business and tax records, resolving disputes, and complying with legal obligations. Newsletter-only contacts are retained until you unsubscribe or request deletion.

5. Your Choices

5.1 Marketing Communications

You can opt out of marketing emails at any time by clicking the “unsubscribe” link included in every marketing email we send, or by contacting us directly at the email address below. Opting out of marketing emails will not affect transactional communications related to an active or upcoming reservation (such as booking confirmations or check-in instructions).

5.2 Accessing or Updating Your Information

If you would like to access, correct, or request deletion of your personal information, please contact us at info@mountaincomfortcabins.com. We will respond to verified requests within a reasonable timeframe, subject to our legal and business record-keeping obligations.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will take steps to delete it.

8. Third-Party Links

Our Site may contain links to third-party websites, including our property management and payment processing partners. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the updated Policy on this page with a revised effective date. Your continued use of the Site or our services after changes take effect constitutes acceptance of the updated Policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Mountain Comfort Cabin Rentals

Email: info@mountaincomfortcabins.com

Tennessee, USA