Frequently Asked Questions

What does it mean to Book Direct?

Booking directly with us will always get you the best deal. Although we do list our properties on Airbnb and VRBO, they won't provide you with the best price. When you book directly with us we can offer you the best price guaranteed because there is no service fee.

When is my first payment due?

If you book directly through us, a 50% deposit is due at the time of booking to reserve the property. The remaining balance will be due 14 days prior to check-in date. For reservations made 14days or less prior to check-in date, payment in full is due at the time of booking.

Is a security deposit required?

No

What if something breaks?

We understand that sometimes accidents happen. Should you break anything please let us know immediately. If it is minor, we typically will not charge for the damage. If it's a larger issue, like wall damage or broken furniture, we would like to agree to the repair cost with you before you leave to avoid any issues later.

What are your rules and policies?

House Rules Check in after: 4:00 PM Check out before: 10:00 AM No pets No events No smoking Max guests: 2 Minimum age of primary renter: 18 Cancellation Policy Travelers who cancel at least 30 days before check-in will get back 100% of the amount they've paid. If they cancel between 14 and 30 days before check-in, they'll get back 50%. Otherwise, they won't get a refund.

What is your cancellation policy?

Travelers who cancel at least 30 days before check-in will get back 100% of the amount they've paid. Travelers who cancel between 14 and 30 days before check-in will get back 50%. No refund will be given for cancellations less than 14 days from date of check in. To protect against cancellations caused by certain unforeseen events, such as illness, death, natural disasters, etc., we recommend that guest(s) purchase Trip Insurance to assure refund of deposits paid and reimbursement of other vacation payments. Travel Insurance reimburses for your prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your trip.

What fees are included in Booking Direct?

The only fee you will be charged in booking direct is the cleaning fee. It takes a great deal of time to clean and sanitize our houses due to their size, but we have an awesome team of people who work extremely hard to ensure our houses are white glove clean for each stay.

What amenities are provided by the hosts?

You can expect these items at the cabin, so no worries about packing them. BEDROOM/BATHROOM: Linens (sheets and bedding for all beds), pillows, bath towels, hand towels, wash cloths, hair dryer, hand soap, travel sized shampoo, conditioner and body wash, at least two rolls of toilet paper , clothes hangers inside bathroom KITCHEN: Trash bags, paper towels, dish soap, dishwasher detergent, dish cloths, pot holders, full sized coffee maker w/filters, Keurig , coffee mugs, place settings for four, wine glasses, regular glasses, toaster, blender, pots and pans, measuring cups and spoons, cooking utensils, mixing bowls, baking dishes, food storage containers, electric griddle, can opener, corkscrew, knife assortment, salt and pepper. If any of the above items are not in the house when you arrive, please call us so that we can replace them for you immediately. LAUNDRY ROOM: Washer/dryer, detergent pod in case you need to do a load of laundry, broom and dust pan, iron and ironing board. HOT TUB: The hot tub will be drained, cleaned and treated and ready for your use upon arrival. OTHER: Free WiFi, blinds or shades on the windows, laptop friendly work space, 3 smart TV's SAFETY FEATURES: Fire extinguisher, carbon monoxide and smoke detectors The outdoor trash cage is located by the driveway.

What time is check-in and check-out?

Check-in: anytime after 4:00 PM ; Checkout: By 10:00 AM. We typically cannot accommodate early check in or late departures due to time constraints involved in cleaning the house for our next guests.

How will I access the cabin?

Your smart lock access code will be provided to you 24 hours in advance of your stay. Your code is specific to your stay and changes with each guest.

What if I leave something behind?

It is the Guest(s) responsibility to cover all shipping costs for any lost and found items that we are requested to return to you. Items found and not claimed within 30 days will be donated.

Do your allow pets?

No animals or pets are allowed on the premise. If you violate this policy, you will be asked to leave the property immediately with no refunds.